Kolkata Finance/Banking/Insurance | Providing all Finance/Banking/Insurance in Kolkata India

Job Description:HI, WARM GREETINGS FROM RIVERA MANPOWER SERVICES LOOKING FOR A JOB CHANGE? CALL 8884444052 AND SCHEDULE YOUR INTERVIEWS NOW INTERVIEW JOB LOCATION IS @ BANGALORE WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY DESIGNATION:FRAUD/CLAIMS SPECIALIST PROCESS:INTERNATIONAL VOICE JOB LOCATION : BANGALORE JOB DESCRIPTION -Take ownership of each customer while empathizing and prioritizing customer needs - Resolve conflicts and manage customer expectations - Determine customer needs and provide appropriate solutions through relationship building -Effective verbal and written communication with both external and internal customers -Document customer account activities thoroughly and concisely -Engage in interactive dialogue with customers through active listening -Approach problems logically and with good judgment to ensure the appropriate customer outcome -Make appropriate decisions on behalf of the customer quickly and effectively -Effectively prioritize work to ensure efficiency -Conduct research as needed -Critical thinker and ability to exercise independent judgment -Accuracy and attention to detail -Required to abide by all applicable regulatory and department practices and procedures -Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools -Fluency in Windows Operating Systems and Microsoft Office tools Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to rotational shifts and week-offs CALL FOR MORE DETAILS Vijay 8884444052


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