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Hiring for Relationship Manager- Digital Phone Banking in Delhi/NCR(National Capital Region), Jaipur (Lucknow Job)

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(Please mention IndiaDynamics.com when contacting)
Job Description:To provide Consistent & amp amp Superior Digital Experience to our customers. Objective is to enhance their Relationship & amp amp while doing so, Educate, Encourage & amp amp Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a & quot window' to talk to the bank whenever customer needs. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & amp amp scalable self-service model of affluent banking which is also in line with changing customer preferences in banking. Achievement of Contact policy defined & amp amp manage Call handling as per defined standards. Accurate logging and resolution of requests and complaints Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program. Increase liabilities size of relationship and penetration of products across family groups. Sales balance across all product segments-TPP, Assets, Cards etc Increase portfolio size through grouping options Carry out profiling of customers and carry out cross-servicing of the identified service products. Attrition control of portfolio customers Ensure adherence to process and audit requirements. Ensure accurate and timely submission of financial transactions & amp amp requests Adherence to set processes of updating customer interactions in CRM next. To ensure accurate and timely reporting of MIS as circulated


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Posted on: Wednesday, 31 May, 2017  08:45
Expires On: Saturday, 29 December, 2018  18:30

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