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Hiring for Job Opening- Vrm(phone Banking)-delhi/lucknow/mohali/jaipur/kolkata in Delhi, Mohali for (Lucknow Job)

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Job Description:Hi, We have immediate opening with a leading bank : Position: Virtual RM Customer Interactions : Achievement of Contact policy defined Call handling as per defined standards. 100% accurate resolution on Calls received at the VRM desk. Promoting Digital Banking services for better customer service experience Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program. Carry out out-calling to the portfolio customers as per defined process. Carry out continuous customer engagement to the assigned portfolio. Carry out profiling of customers and carry out cross-servicing of the identified service products. Attrition control of customers To achieve Quality benchmarks defined from time to time. Exceptional / Very Good rating in Service Quality audit/checks. First Call Resolution 90%( for non-complaint calls) Ensure adherence to process and audit requirements. Ensure accurate and timely submission of financial transactions.& amp amp requests Adherence to set processes of updating customer interactions in CRM next. To ensure accurate and timely reporting of MIS as circulated. For Interview Call share resume [email protected]& amp nbsp


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Posted on: Wednesday, 31 May, 2017  08:45
Expires On: Saturday, 29 December, 2018  18:30

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